General conditions

Booking Deposit:

The booking deposit is non-refundable, and the amount you pay depends on when you make your booking:

• Before 12 August 2025
  You will pay a non-refundable booking deposit of 20% of the total accommodation cost plus a €56 booking fee at the time of booking.
  The remaining balance is split into two payments: 40% of the total is due 8 weeks before arrival, and the final 40% is due 4 weeks before arrival.
  If you make your booking within 120 days of your arrival date, the full amount is payable immediately.
• Between 13 August and 31 December 2025
  You will pay a non-refundable booking deposit of 5% of the total accommodation cost plus a €60 booking fee at the time of booking.
  The remaining 95% of the total rental cost is due 120 days before arrival.
• From 1 January 2026 onwards
  You will pay a non-refundable booking deposit of 30% of the total accommodation cost plus a €60 booking fee at the time of booking.
  The remaining 70% of the total rental cost is due 8 weeks before arrival.

Trident Holiday Homes reserves the right to request full payment at the time of booking for special events or festivals. If this applies, online customers will be contacted after booking to pay the additional amount required. Bookings made through our call centre will be charged the increased booking deposit immediately.

Balance of Payment:

Your balance payment schedule depends on when you made your booking:

• Before 12 August 2025
  You will pay 40% of the total rental cost 8 weeks before arrival, and the final 40% is due 4 weeks before arrival.
• Between 13 August and 31 December 2025
  You will pay the remaining 95% of the total rental cost 120 days before arrival.
• From 1 January 2026 onwards
  You will pay the remaining 70% of the total rental cost 8 weeks before arrival.

We will send you an email 7 days before your balance is due to confirm the upcoming payment. On your balance due date, the payment will be taken automatically from the card you used at the time of booking. Once processed, you will receive a receipt along with details on how to collect the keys to your holiday home.

 

Change to Your Booking:

If you wish to make a change to your booking, an administration charge of €25 will apply.
While we will do our best to accommodate your request, we cannot guarantee that changes will be possible.

If we facilitate a change, your right to a refund under our cancellation terms will no longer apply.

If you request a change of date or location, and we can accommodate it:

• If the new booking costs more than your original booking, you will need to pay the price difference plus the €25 administration charge.

• If the new booking costs less than your original booking, the administration charge will still apply:

• If the difference is €100 or more, we will refund the difference, minus the €25 administration charge.

• If the difference is less than €100, no refund will be issued, and the €25 administration charge will still apply.

 

Method of Payment:

We only accept payment by Debit or Credit Card, PayPal or Bank Transfer. Payments by cash, cheque or Postal Orders are not accepted. 

Upon making a card payment (Mastercard, Visa, Debit, Revolut, etc), you are authorising Trident Holiday Homes to send instructions to the financial institution that issued your card to take payment(s) from the card account by the terms and conditions stated on this website.

 

Cancellation by Customer:

Cancellation sounds unpleasant, and it is – for you and for us! We ask for your understanding that the following charges will apply.

On all reservations: The non-refundable booking deposit is withheld except where cancellation is made within 24 hours of making the booking. In such a case, we will refund all monies paid, excluding €60 to cover administration and credit card costs.

• Cancel within 24 hours of booking: full refund excluding the booking fee to cover administration and credit card costs.
• Cancel 8–4 weeks before arrival: lose the booking fee paid plus 50% of the accommodation cost (excluding credit card costs ).
• Cancel 4–2 weeks before arrival: lose the booking fee paid plus 75% of the total booking value (excluding credit card costs).
• Cancel less than 2 weeks before arrival: all monies paid are non-refundable.

Refunds to credit cards are also liable to a 2% deduction.

 

Cancellation Insurance:

Full details on our Cancellation Insurance can be viewed here.

If you have purchased a cancellation insurance policy from us, any claims for cancellation costs must be made directly to the Insurance Company. Trident Holiday Homes acts as an agent of the Insurance Company and is not involved in processing claims or issuing refunds; this is strictly the remit of the Insurance Company.

The procedure is as follows:

You must notify us by email (from the email address that we have on record) that you wish to cancel your booking and then make a claim with the Insurance Company for a refund.

Full contact details on how to make a claim and where to send in any required documents are contained in the email sent to you by the Insurance Company when you purchased the policy. If you have any queries about making a claim you can contact them by email at sinistres@gritchen.fr

 

Major Changes to Your Holiday:

Occasionally, we need to make major changes to the price or accommodation booked by Customers.  If these changes are made after your holiday booking has been confirmed by Trident Holiday Homes, you may either:

1. Accept the new arrangements offered by us; or
2. Cancel your holiday with us and receive a full refund of all monies paid.

 

Force Majeure:

If, because of a “ Force Majeure” event or similar, Trident Holiday Homes is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for Accommodation (excluding any amounts paid for Booking Fees) to another holiday taken at the same location within 12 months of your booked holiday.

We will also waive 50% of the applicable booking fee on any new booking. However, the client shall not be at liberty to maintain a claim for compensation or otherwise arising because of the said curtailment, alteration or cancellation of the holiday. 

In these terms and conditions the term Force Majeure shall mean Acts of God, natural disasters, adverse weather conditions, fire, epidemics, health risks, destruction or damage to holiday accommodation, water or electricity supply issues, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Trident Holiday Homes acting as Agents even with all due care, could not foresee or forestall.

 

Utility Charges:

Gas, heat and electricity are extra charges , and there are different payment calculations depending on the property location.

Fixed Daily Charges – some properties charge a set daily amount (which varies throughout the year). Depending on the property booked, these charges are either due at the time of booking or on-site and will be detailed in your receipt if paid on booking or locally on departure.

Meter Reads – some properties charge by reference to meter reads at prevailing rates for gas/electricity, with the amount consumed payable on departure to the Property Manager.

Pre-paid Meters – some properties have ‘Pay as you Go’ meters for electricity where guests are responsible for topping up locally.

Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice. A breakdown of these charges is available from the Owner/Property Manager.

Utility contribution – Depending on the location you have booked you may be charged a non-refundable Utility Contribution of €40. If so, this is paid with your holiday balance and can be seen on your booking confirmation. If a Utility Contribution is not stated on your Booking Confirmation above, we advise you to check with the Owner/ Property Manager how utilities are charged, as this may vary by location.

If you have been charged a €40 Utility Contribution, then any  balance due will:

1. Need to be paid locally to the Owner/Property Manager, check how this balance is calculated, as this varies by Property.
or
2. If you booked a property with a Pay as you Go Electricity Meter, this will be credited with €40 on the first day of your stay.  You will then need to top up your meter during your stay.

Gas / Oil charges , if applicable, these charges are payable locally, based on consumption and are not included in what is paid at the time of booking. A breakdown of these charges is available from the Owner / Property Manager.

Electric Vehicles (EV) – these should not be charged at the property unless otherwise agreed with the Owner / Property Manager because in most cases the property insurance excludes this due to inherent fire risks involved. Where any EV charging is agreed upon and occurs, the cost of this is not included in any fixed daily rate charged to you for electricity and as such, extra charges are payable based on consumption.

 

Mandatory Security Deposit:

A minimum refundable security deposit of €200 (per property) must be paid before check-in to the local Property Manager. This deposit cam be taken over the phone, by pre-authorising your credit card when you call the Property Manager to arrange your arrival time 48 hours in advance of arrival or in some cases you will be sent a secure payment link by the local Property Manager to pre authorise your credit/debit card.

This deposit can increase to €1000 (per property), depending on the location, type of booking and/or time of the year. It must be paid before check-in prior to check in to the property. Refusal or inability to pay this before check-in is grounds for booking cancellation, without any refund of any monies paid to date.

All payments will be pre-authorised on your debit or credit card upon arrival and automatically released off your card 28 days after it is taken.

Failure to leave the accommodation in a clean and tidy condition at the designated departure time may result in the loss of all or part of your security deposit. We also reserve the right to deduct the cost of any breakages or damages from the Security Deposit.

When a rental is for longer than one week, cleaning of the property during rental must be requested from the local Property Manager and a fee may apply.

Prior to arrival, we reserve the right to charge an increased mandatory security deposit of €1000 at certain times of the year, for example, during festivals, during certain sporting events, bookings from Stag/Hen parties and New Year’s, etc. You will be contacted about this before arrival. If a customer does not wish to pay this security deposit in advance, then we reserve the right to cancel their booking and refund all amounts paid, less the booking fee of €60. Please note that we do not take mandatory cash security deposits due to security concerns.

We reserve the right to hold onto the security deposit paid in the event of the property being used for a party or event which causes inconvenience to occupants of nearby properties, irrespective of whether any damage was caused to the house booked. We do not allow the staging of parties with gatherings over the stated property occupation unless otherwise agreed, and reserve the right to withhold the security deposit if such an event is staged in a property booked with us.

Right to Decline:

Trident Holiday Homes reserves the right to refuse, alter or cancel a booking, even after receipt of final payment.

Trident Holiday Homes does not accept bookings if it believes that the nature or purpose of the booking proposed by the Guests is inconsistent and not suited to the nature and location of the property and may be inconsistent with the safety, enjoyment or well-being of other occupants in nearby properties unless otherwise agreed in writing.

We reserve the right to refuse to check-in to such Guests and will not refund any monies paid in advance in the event of non-disclosure that the nature of the booking. This specifically applies to bookings for workers, under age clients,  bookings made by one party for  a different Guest or bookings made by charities or similar bodies where disclosure of the nature of the booking is not given at the time of the booking. 

In addition, the company is relieved of all liability should booked accommodation is not available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in a similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, before the expiration of the booking.

 

Arrival & Departure Time:

You must call your local Property Manager/Owner with your estimated arrival time 48 hours before your arrival date. You will find the contact number for your Property Manager/Owner in the correspondence which was emailed to you when the final payment was made, ‘Subject: Directions & Key Collection Arrangements’.

Specific arrival and departure times are outlined in the above-mentioned correspondence. Our normal arrival time is 5.30 pm but this can vary by Property.

Failure to notify the local Property Manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25.

Behaviour:

Trident Holiday Homes reserves the right to decline and/or terminate a booking if it believes that the nature or purpose of the booking proposed by the Guests either before or during a holiday is inconsistent and not suited to the nature of the property and may be inconsistent with the safety, enjoyment or well-being of other occupants in nearby properties.

 

Accommodation Capacity:

For Insurance reasons, the total number of clients staying in each property must not exceed the maximum capacity.

 

Bringing your Pet on Holiday:

By default, one small dog is allowed per property unless the property listing states otherwise. This must be stated at the time of booking so it can be noted on your reservation. The behaviour of any dog in a property is the sole responsibility of the person booking the property.

Please note that not all properties accept pets, and some may have specific restrictions. If a property does not allow dogs or has different pet policies, this will be clearly stated in the listing. Additionally, we do not allow breeds of dogs listed under the Control of Dogs Regulations, 1998 and any subsequent legislation. The person booking the property must ensure compliance with this. If you bring a restricted breed, you will be required to make alternative arrangements for your dog or vacate the property immediately. No refund will be given for any unused portion of your stay if you are asked to leave due to non-compliance.

Unfortunately, we do not accept cats at any of our properties.

 

Liability:

Trident Holiday Homes, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.

 

Complaints:

In the unlikely event of a complaint, it should be brought to the attention of the local Property Manager immediately. Failure to register a complaint while on-site will invalidate a future claim. Failing a satisfactory solution, you should contact Trident Holiday Homes by completing a Guest Feedback Form which can be accessed here within 14 days of departure.

 

Default by the Customer:

The consumer is obliged to ensure that all documentation and details issued to you by Trident Holiday Homes are correct. In the unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.

 

Bed Linen & Towels:

Bed linen is supplied free of charge in all our properties.

Towels are not supplied but are available for hire in most of our properties. Towels are subject to a charge of normally €3 – €6 per set.

When a property is rented for more than one week, you may liaise directly with the local Property Manager if fresh bed linen and towels are required. A fee may be required for these extra services.

Cots & Highchairs:

Cots and highchairs are available but must be booked in advance, please note charges may apply in some locations. Cot linen is not provided. Cots and highchairs must be requested at the time of booking. If you wish to order a cot(s) and/or highchair(s) please contact us by dialling +353 (0)1 201 8400. 

 

Special Requests:

Requests for specific properties, etc. must be made at the time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular property being available, we regret that we cannot accept the booking.

Disabled Persons:

It shall be the consumer’s responsibility to disclose, before any physical or mental conditions of a member of the party which may be relevant. Trident Holiday Homes reserves the right to decline to provide a holiday for a disabled person where in our mind; the property would be inconsistent with the special needs of a disabled person.

 

Group Bookings:

Trident Holiday Homes does not accept bookings from groups if it believes that the nature or purpose of the booking proposed by the Guests is inconsistent and not suited to the nature and location of the property and may be inconsistent with the safety, enjoyment or well-being of other occupants in nearby properties unless otherwise agreed in writing.

We reserve the right to refuse to check-in to such groups and will not refund any monies paid in advance in the event of non-disclosure that the booking was a Group Booking – Guests from different families travelling and staying together in one or multiple properties.

For group bookings, the refundable mandatory security deposit per property booked must be paid before arrival at our central reservation office. This will be refunded within 7 days of departure by our central reservation office once the local Property Manager/Owner has confirmed to us that the properties occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 property.

 

Age Restrictions:

No guest under the age of 18 can book a Trident Holiday Homes property. Guests under the age of 18 must be accompanied by at least one person over 18 years of age.

 

Confirmation of Bookings:

All bookings are subject to availability. In the unlikely event of us being unable to allocate you the property that you booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. If you opt to take a refund, compensation will be limited to the amount of money we have received to date.

 

Trident Holiday Homes Gift Voucher:

Cash Gift Vouchers can only be redeemed in EURO.

Cash Gift Vouchers can only be used to book an Irish property listed on our website.

Cash Gift Vouchers are valid for 5 years from the date of purchase.

By purchasing a Cash Gift Voucher, you accept our terms and conditions in full listed on our website www.tridentholidayhomes.ie/general-conditions.

 

How do I redeem my Cash Gift Voucher?

Once you have selected a property you wish to book, simply call us on +353 1 201 8440 and mention the ‘code’ noted on the voucher to complete your booking.

 

Special Offer Terms & Conditions:

• All special offers run independently of each other and cannot be used in conjunction with another offer for the same booking, therefore only one offer can be used per booking.
• Special offers apply to holiday bookings only (terms of less than 5 weeks) and cannot be used on long-term rentals. All enquiries related to long-term rentals are dealt with separately by the Trident Holiday Homes long-term rental team.
• Special offers which are available in participating properties will be listed.
• All special offer bookings are subject to availability and some featured locations may be subject to reduced availability at certain times of year including festivals and race weeks.
• Special offer discounts are applied to the rates quoted in the Trident Holiday Homes rates and exclude utility charges, booking fees and any other additional charges.
• Special offers apply to a maximum of 2 properties per booking. Requests for more than 2 properties at a special offer rate will be dealt with on application through our call centre at +353 (0)1 201 8440.
• Please note many properties which feature on our website are allocated by private owners. From time to time an Owner may offer a discount on their website. If you find a property cheaper on the Owners website, we are happy to match that rate for the same arrival and departure dates. Only one promotional code may be used per booking.

 

Promotional Code – Promo Code:

• Only one promo code is applicable per booking.
• Promo codes can only be used when making an online booking via our website www.tridentholidayhomes.ie. You are unable to use a promo code via the Trident Holiday Homes call centre.

 

Items left on the premises:

We do- not accept responsibility for items left on the premises. We kindly advise our guests to check and take all their belongings when leaving.

COVID Vouchers

Guests have 5 years from the date of issue to redeem any vouchers issued by us when holidays had to be cancelled because of COVID. Simply call us on +353 1 201 8440 and mention that you wish to redeem a COVID voucher which needs to be used to book a holiday at the same location you originally booked. If this is no longer listed with us we will endeavour to find you a nearby property where the voucher can be used.